Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or phone
• Submit an inquiry or application for residence
• Schedule a facility visit or tour
• Subscribe to newsletters or updates

This information may include: name, email address, phone number, mailing address, and any other information you choose to provide.

Medical and Health Information

For residents and prospective residents, we collect medical history, health conditions, medication information, and emergency contact details necessary to provide appropriate care and services. This information is protected under HIPAA regulations.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our care services
• To communicate with residents, families, and prospective clients
• To respond to inquiries and provide customer support
• To ensure the health, safety, and well-being of our residents
• To comply with legal and regulatory requirements
• To maintain accurate medical records and care plans
• To process billing and insurance claims
• To improve our website and user experience

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Healthcare Providers: With doctors, nurses, and medical professionals involved in resident care
• Legal Requirements: When required by law, court order, or government regulations
• Emergency Situations: To protect the health and safety of residents or others
• Service Providers: With trusted third-party vendors who assist in our operations (under strict confidentiality agreements)
• Family Members: With authorized family members or legal representatives as designated by the resident

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Encryption of sensitive data
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on privacy and data protection

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand visitor behavior. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are designed for senior citizens and their families. We do not knowingly collect personal information from individuals under the age of 18 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.